Return & Refund Policy

At Hi Life Spices, we take great care to ensure that every order is freshly packed and delivered to you in good condition. As our products are food and consumable items, we do not accept returns for change of mind or preference.

When can you request a return or replacement?

We will gladly assist you if:

  • The product received is damaged, leaking or defective.
  • You have received an incorrect product.
  • The product has been damaged during transit.

For damaged, defective or incorrect products, please contact us within 48 hours of delivery.

What should you do?

Please contact us at hilife.spices@gmail.com with:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product and packaging

Our team will review the request and, where applicable, arrange a refund for the affected product. Exchanges are not accepted.

Products that cannot be returned

For food safety and hygiene reasons, we cannot accept returns of:

  • Products that have been opened or used
  • Products returned due to change of mind or taste preference
  • Products ordered incorrectly by the customer
  • Products without the original packaging

Refunds

If a refund is approved, the applicable amount will be refunded to the original payment method used for the order.

For Cash on Delivery (COD) orders, our team will contact you to arrange the appropriate refund method.

Refund processing time may vary depending on the payment provider or bank.

Return Shipping

If a return is approved because the product was damaged, defective or incorrectly supplied, Hi Life Spices will bear the applicable return shipping cost.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

For return, replacement or refund queries:

Hi Life Spices

Email: hilife.spices@gmail.com